COMPANY  ??Support Sages https://www.supportsages.com/

DATE                                 : Monday,19th March 2018

VENUE                               : Jyothi Engineering College

REPORTING TIME             : 9.50 AM

Reporting Point                : Decennial hall

Documents Required        : 1 copy of updated Resume

Eligibility Criteria

• B.Tech-CSE & ECE2018 passing out batch 
• No marks Criteria. Interested students with arrears can also participate.

About SupportSages

Ever since its inception in early 2009, SupportSages enjoys to be the most trusted support partner of various hosting companies through its profound technical competency and unparalleled customer service skills. Our core adherence and commitment to the corporate values of fairness, transparency, work ethics and continuous strive for excellence culminates in the form of long-lasting cherished customer relationships, which span across continents.

We have a technically equipped team with diverse experience in server management, billing support, ticket based support, chat support, help desk and disaster recovery etc. Currently we are looking for vibrant, young and dynamic IT enthusiasts to join our team as Level 0 and Level 1 engineers.

 Positions open

1. Junior System Administrator- Linux Support

Responsibilities

• Provide basic customer support through ticketing system
• Carry out tasks under the supervision of mentor
• Monitor servers and networks and escalate to the corresponding department
• Identification of various server issues and act according to the guidelines
• Documentation of issues

 Experience -0 - 2 years

Qualification- B TECH, MCA

2. Junior System Administrator- Chat Support

Responsibilities

• Provide live chat support to resolve customer problems with proactive troubleshooting
• Follow predefined support procedures and policies
• Effective utilization (as trained) of our support channels, processes & policies.
• Effectively and judiciously escalate issues with clear communication
• Ability to communicate complex issues in a friendly and easily understandable format

Experience -0 - 2 years

Qualification- B TECH, MCA,BCA

What we look for in the candidates

• Excellent written and verbal communication skills
• Ability to handle English language as if it is your first language
• Excellent customer service skills including follow up
• General knowledge of networking, hardware, software
• Good Knowledge on web server, mail server, DNS, FTP, SSH
• Thorough knowledge on Apache and DNS
• Good understanding about usage and purpose of Firewalls
• Good Team player - Able to work independently and in a team
• Caring and no bossy attitude
• Willingness to share your knowledge with your colleagues.
• Attention to detail with the ability to complete a large volume of work quickly and independently
• Passion to excel in whatever you do
• Creative thinking and ability to 'think outside the box' are ESSENTIAL
• Honesty and integrity
• The ability to respond effectively under pressure
• Open to work in 24 x 7 environment including holidays

Candidates with Linux training or certifications will be given preference

Job Location

Edapally, Kochi

We Offer

• Class room and hands on training
• Best in class learning experience
• Grow with the firm

Benefits

Starting salary for Junior System Engineer- Linux Support is 1.44 lakhs annually and can go upto 1.8 lakh per annum based on training performance.

Starting salary for Junior System Engineer- Chat Support is 1.2 lakhs annually. This can go upto 1.56 lakhs based on training performance.

ESI, PF and other benefits

Best work culture and atmosphere

Why should you Apply ?

• Excellent growth and advancement opportunities
• Bonus Programs
• Certification reimbursements for selected exams

Interview Process

Written Test - 1 Hour

(English language and technical skill assessment)

Written Test- 1 Hour

(Descriptive Language Test)

Face to face interview
HR Discussion

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