?Company                  : SUTHERLAND GLOBAL SERVICES

Date                         :  Thursday, 1st February 2018.

Venue                      :  Jyothi Engineering College

Reporting point       :  Will be informed later

Reporting time        : 9.00 AM

COMPANY PROFILE

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.

 They have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.

Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.

At Sutherland,  they recognize that one of their greatest strengths is their talented and diverse pool of professionals who are engaged with them. To augment  their ever growing business requirements,  Sutherland have always come up with a variety of Career Opportunities to the discerning candidates.

To learn more, please visit  www.sutherlandglobal.com,

and follow  www.facebook.com/SutherlandGlobalServicesIndia/  

DESIGNATIONS

• Technical support Consultants (Voice /Non Voice)

 Basic Knowledge in Hardware, Operating Systems and Networking;

Aptitude for troubleshooting computer systems/servers etc.           

• Customer service Consultants (Voice /Non Voice)

Graduates / Diploma Holders with good customer service skills.

Excellent spoken and written English communication skills and willingness to work in shifts are essential pre-requisite for the job.

ELIGIBILITY CRITERIA

Good Spoken or written English communication skills. No criteria of  Branch/arrears /backlogs/ marks percentages etc.

DRESS CODE

College Uniform

DOCUMENTS REQUIRED

•   College ID card
•   Updated Resume  -1 copy

SELECTION PROCESS

All the candidates will have to attend the tests for both Voice and non Voice processes. The Voice candidates(SELECTED) will receive their offer letter on the same day itself.

Company Presentation

Presentation about Sutherland Global Services - 30-35 mins

Screening for Non Voice process

1) Essay writing

All the candidate will have to write 2 essays based on the given topics. The result will be published after 10-15 days as it takes time for evaluation

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Screening for Voice process

All the candidates , after the essay writing, will attend the communication assessment 1. 

1) Communication Assessment - 1    (one on one conversation in batches of  20 - 25 students - approx 45 mins per batch)

2) Communication Assessment  -2   ?(Telephonic interview for those who cleared assessment 1  - 10 to 15 mins. per candidate)

3)) HR Interview                              ( For candidates who clears communication assessments 1 & 2 . 5 mins. per candidate).There will be no elimination in HR round